Responsive recruiter
Benefits:
- Life insurance
- Long-term disability
- Short-term disability
- Simple IRA matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
The Benefits
Starting Base Pay (no experience): $33,280 / year
Full-Time Benefits:
- Paid vacation & sick leave
- Health, Dental & Vision Insurance
- Life Insurance
- Retirement Plan (Simple IRA) w/matching contributions
- Long-Term & Short-Term Disability
- Generous employee purchase discounts
- Fun and friendly work environment
The Role
Kincaid’s Is Music, Inc. is now hiring a School Services Specialist. We are a musical instrument and accessory retail store (brick & mortar and online) that helps people find the instruments and accessories they need to make great music that positively impacts humans and the world. Yet many, especially parents of school band and orchestra participants, don’t know what they need. We help them find instruments affordably and guide them through their (or their child’s) musical journey.
ROLE: School Services Specialist
REPORTS TO: Director of Sales
JOB TYPE: Full-Time Employee (40 hours a week)
LOCATION: Springfield, OH
JOB TYPE: Full-Time Employee (40 hours a week)
LOCATION: Springfield, OH
Mission/ Purpose:
Support the operations of the School Services Division, completing system-based tasks to ensure that all "backstage" functions are running smoothly, efficiently, and accurately. This is essential to providing the best service possible to our school customers.
You will have three primary roles:
- Order Fulfillment & Follow-up - Ensure all orders placed by our music educators are ordered in a timely manner, invoiced properly, and staged for delivery. Communicate with directors and school administrators to ensure accuracy of billing, purchase orders, etc.
- Repair Workflow - As instrument repairs come in from schools, they must be entered into our system, sent through the shop in an order conducive to 1-week turnaround times, then invoiced and staged for delivery back to the schools.
- Assist with customer service in our building - answer phones and help walk-in customers by identifying needs and getting them to the right team member promptly, or stepping in yourself, when necessary, to give each customer a 5-star experience.
Role Competencies:
- Organized & Detail-Oriented – You are not only able to keep yourself organized, but keep the Music Education Specialists (road reps) and Repair Technicians organized, as well. You have meticulous attention to detail, keeping the team working as a well-oiled machine.
- Customer Centric – You focus on how we can create a world-class experience for our customers and improve customer satisfaction.
- Time Management - You are great at time management and know how to protect others’ time so they can focus on their most important tasks.
- Dependable Team Player - You don't mind being in a background role and enjoy working closely with others. You'll be working hard to make the team look good for the sake of our customers.
- Flexible – You are fluid and flexible and do not cave when there is additional stress (and also know what needs to be done when things are less stressful to move goals forward).
The Requirements
We believe in finding people who are a great match for the role they play. That’s why we’re looking for the right candidate who has the perfect combination of being driven by purpose, fueled by passion, and open to being coached to their next level of growth.
MBA’s, GPA’s, and degrees aren’t what we’re looking for over here, although if you have them, that’s great! What matters more is that your heart is in it and you have a track record of getting stuff done!
That being said, feel free to apply even if you don’t check all the boxes below. Just make sure to mention that in your application and explain why we should consider you.
Required:
- Have music experience in your past.
- Can lift & move large instruments like sousaphones, tubas, string basses, etc.
- You’re capable with online databases and software (we regularly use G-Suite, Podium, AIM, & Freshdesk).
- You are dependable and reliable in your attendance.
- Available to work 8:30am to 4:30pm -OR- 9am to 5pm EST, Mon-Fri. (40 hours/wk)
Preferred:
- You have operations / organizational experience in your past.
- You were involved in school music (band and/or orchestra). Orchestra experience would be awesome!
Disqualifiers: Please DO NOT apply for this position if you…
- Cannot commit to working M-F 9a - 5p.
- Aren’t willing/open to receive constructive feedback.
- Need help staying organized.
- Have no experience in music, particularly school band or orchestra.
- Do not consider yourself one of the most motivated, flexible, team-oriented, resilient, and driven people you know.
- Hate working a system and making it more efficient.
If you don’t resonate with the above disqualifiers and your friends and family can back you up on that, apply today! We may just be a match! 🙂
The Company
Kincaid’s Is Music is the top music instrument and accessory company for school music, founded in 1955 by Bradley Kincaid. We help our customers make sure that they and their children have access to instruments that will help them learn and thrive. We believe everyone deserves a music education, and want to make that a reality for as many people as possible, while setting them up for musical and personal success.
We are a small-but-mighty, purpose-driven team of 19 from all over the Miami Valley and Central Ohio.
Our Core Values aren't just cool sayings... we commit to LIVE them each and every day:
The Code
At Kincaid’s Is Music, we live and breathe our core values. These values govern how we operate all areas of our business.
Keep It Simple
We Love Musicians & Music Educators
We Row Together
Know What Others Won't, Do What Others Won't
Make Our Own Decisions, Own Our Results
Proudly Overcommunicate
Have further questions? Email us at info@kincaidsmusic.com. Apply Today!
Compensation: $16.00 per hour
Kincaid's Is Music, Inc.
Who Is Kincaid's Music?
Kincaid's is the premier community for student musicians, their parents, and music education professionals. It's a place where you can purchase your band & orchestra instruments and accessories, have your instrument repaired, as well as learn the tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States, we've become one of the most trusted voices in school music and music education.
What We Do
We take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great. We make an instrumental music education accessible to EVERY CHILD. As experts in music education, we can help guide student musicians, as well as their parents and music educators.
Why We Do It
We're on a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Why? Because we believe in the power that music has to change the life of a child - just like yours - for the better. We do it because of parents like you who want to set your children up for success in every area of life. And we do it for the educators who work hard every day to make music a reality in our schools and communities.
We Believe...
...music is a movement - every child should have the opportunity to learn.
...anyone can learn music (even those who say they can’t carry a tune in a bucket).
...music is unlike most other skills in that it can be enjoyed for a lifetime.
...the top three factors for becoming a strong instrumental musician are great educators, supportive parents/guardians, and the intrinsic desire of the student to learn.
...companies who prioritize making a buck over helping children succeed in music don’t deserve to succeed, themselves.
...laughter is the best medicine, though it’s in a tie for “best” with music.
...in finding the win/win in every situation - our customers don't have to lose so we can win, nor do we have to win at the expense of our customers.
...no one has all the answers.
...in knowing what others don’t and doing what others won’t.
...we can help school bands and orchestras grow and succeed.
...everyone should learn something new every day.
We believe in the extraordinary power of music!
What We Do
We take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great. We make an instrumental music education accessible to EVERY CHILD. As experts in music education, we can help guide student musicians, as well as their parents and music educators.
Why We Do It
We're on a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Why? Because we believe in the power that music has to change the life of a child - just like yours - for the better. We do it because of parents like you who want to set your children up for success in every area of life. And we do it for the educators who work hard every day to make music a reality in our schools and communities.
We Believe...
...music is a movement - every child should have the opportunity to learn.
...anyone can learn music (even those who say they can’t carry a tune in a bucket).
...music is unlike most other skills in that it can be enjoyed for a lifetime.
...the top three factors for becoming a strong instrumental musician are great educators, supportive parents/guardians, and the intrinsic desire of the student to learn.
...companies who prioritize making a buck over helping children succeed in music don’t deserve to succeed, themselves.
...laughter is the best medicine, though it’s in a tie for “best” with music.
...in finding the win/win in every situation - our customers don't have to lose so we can win, nor do we have to win at the expense of our customers.
...no one has all the answers.
...in knowing what others don’t and doing what others won’t.
...we can help school bands and orchestras grow and succeed.
...everyone should learn something new every day.
We believe in the extraordinary power of music!
Company Website: kincaidsmusic.com
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